VISION

Our vision is to have a reputation for:

¨earning and maintaining our clients’ satisfaction, trust and loyalty,

¨continually increasing our standards of care,

¨keeping current on the home care industry’s best practices,

¨complying with relevant government regulations,

¨providing skilled Caregivers with compassion and integrity,

¨ensuring Caregivers remain competent through ongoing testing and training,

¨being the home care agency-of-choice in our area of service,

¨being the Caregivers’ employer-of-choice in our area of service; and,

¨being a financially viable agency.

VALUES

Our core values focus on respecting and acknowledging our clients’ individuality, rights, privacy, choice, independence, dignity, respect and partnership. We recognize that each person has their own identity, needs, wishes, choices, beliefs and values. We apply these values by:

¨collaborating with colleagues and community resources to continually strive for the highest level of client care possible,

¨keeping our client’s health, quality of life and well-being central in the design and delivery of services,

¨treating and interacting with our clients with respect, dignity, compassion, empathy, honesty, and integrity while recognizing and maintaining confidentiality of client information,

¨showing respect for all cultures, religions, ethnicities; sexual orientation, ages, gender and disabilities,

¨recruiting, training and retaining competent staff,

¨valuing, supporting, recognizing and appreciating our staff who are our greatest asset.